{"id":8151,"date":"2019-08-26T23:33:59","date_gmt":"2019-08-26T21:33:59","guid":{"rendered":"http:\/\/stage.stuwo.at.w01933aa.kasserver.com\/faq\/"},"modified":"2026-04-15T15:11:23","modified_gmt":"2026-04-15T13:11:23","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.stuwo.at\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section  class='av_textblock_section av-7xbsxp-accfc440b9d96800e5ede076407be5a2 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-762886e1b1ebe57584dfb052cdf8228b\">\n#top .av-special-heading.av-av_heading-762886e1b1ebe57584dfb052cdf8228b{\npadding-bottom:0;\n}\nbody .av-special-heading.av-av_heading-762886e1b1ebe57584dfb052cdf8228b .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-av_heading-762886e1b1ebe57584dfb052cdf8228b .av-subheading{\nfont-size:10px;\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-762886e1b1ebe57584dfb052cdf8228b av-special-heading-h3 meta-heading  avia-builder-el-1  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Frequently asked questions<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-4ao0il-bfb646df1c4d933546a2b62b575a747a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section>\n<section  class='av_textblock_section av-jy5i917r-2edbee557400a168d5aebea427668bb3 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Here you will find answers to the most frequently asked questions about applying, moving in and out, contract and other aspects you might be interested in.<\/p>\n<\/div><\/section>\n<div  class='togglecontainer av-18z92d9-f15a95fca9388b787157ac09133e0cbe  avia-builder-el-4  el_after_av_textblock  el_before_av_hr  toggle_close_all' ><div class='taglist'><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Additional Information}\" class=\"\">Additional Information<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Application}\" class=\"\">Application<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Contract}\" class=\"\">Contract<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Deposit}\" class=\"\">Deposit<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Move in}\" class=\"\">Move in<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Move out}\" class=\"\">Move out<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Payment}\" class=\"\">Payment<\/a><span class='tag-seperator'>\/<\/span><\/div><\/div>\n<section class='av_toggle_section av-1i825t9-953b9da35fec8b5c629f5c542d7f02e1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"When can I apply for an apartment?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When can I apply for an apartment?\" data-aria_expanded=\"Click to collapse: When can I apply for an apartment?\">When can I apply for an apartment?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can apply at <strong>any<\/strong> <strong>time<\/strong>, but remember: &#8220;The sooner, the better&#8221; Applications are non-binding. This means that you can apply even if you still have not passed the entrance examination or the final exam.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1gwmrrh-951fb6e0eec79867359800c409f8466f'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"Do I have to go to a university to apply for an apartment?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I have to go to a university to apply for an apartment?\" data-aria_expanded=\"Click to collapse: Do I have to go to a university to apply for an apartment?\">Do I have to go to a university to apply for an apartment?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can apply for our STUWO dormitories if you are starting an apprenticeship that requires an entrance examination or a high school diploma. You are also welcome if you are a recent graduate starting a new job or establishing a start-up.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-251c15c0555c1a7de04c7b7aa772bc24'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"Can students of a HTL, HAK or HASCH also get a dormitory?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can students of a HTL, HAK or HASCH also get a dormitory?\" data-aria_expanded=\"Click to collapse: Can students of a HTL, HAK or HASCH also get a dormitory?\">Can students of a HTL, HAK or HASCH also get a dormitory?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">In <strong>exceptional<\/strong> <strong>cases<\/strong> we also consider applications from students from institutions such as HTL, HAK or HASCH. However, we can only accept applications from students that have already reached the age of 18 years or if you are younger than that, with a written permission from your parents.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-1chu1al-f7398b5481bbbe77301767e16279e68d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"What happens after I submit my application? Am I on the waiting list?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What happens after I submit my application? Am I on the waiting list?\" data-aria_expanded=\"Click to collapse: What happens after I submit my application? Am I on the waiting list?\">What happens after I submit my application? Am I on the waiting list?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Once you have submitted your application<\/strong>, your data has been transmitted to us, and <strong>you will be placed on our waiting list<\/strong> with the corresponding date of receipt.<\/p>\n<p>If you have not yet submitted all the required documents with your application \u2014 such as proof of school attendance, high school diploma, enrollment confirmation, or Erasmus program acceptance \u2014 please send them to us as soon as possible at info@stuwo.at.<\/p>\n<p>As soon as a dorm room or apartment in your desired category becomes available for your requested period, <strong>we will send you an offer.<\/strong><\/p>\n<p>Please note that submitting another application will result in a re-ranking of applications and may therefore extend your waiting time.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-5e5153327c67be2d3cdc0bc6e4b41d70'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"Is it possible to reserve an apartment?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is it possible to reserve an apartment?\" data-aria_expanded=\"Click to collapse: Is it possible to reserve an apartment?\">Is it possible to reserve an apartment?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Unfortunately, it is not possible to reserve an apartment.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m918bl3s-ccd2dc78ad0f3dc16c00c43b8e8f101e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"Are the apartments also rented to Erasmus and exchange students?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are the apartments also rented to Erasmus and exchange students?\" data-aria_expanded=\"Click to collapse: Are the apartments also rented to Erasmus and exchange students?\">Are the apartments also rented to Erasmus and exchange students?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Of course! Exchange and Erasmus students are welcome here as well. After all, our STUWO student accommodations are a melting pot of innumerable nations. Around 4.000 students from around 100 countries live in our dorms.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-18n8jdp-fb48e82c2b5af71e4702f82554b40f03'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"When do I get a confirmation for an apartment?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When do I get a confirmation for an apartment?\" data-aria_expanded=\"Click to collapse: When do I get a confirmation for an apartment?\">When do I get a confirmation for an apartment?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">Once we receive your application, we will do our best to make you an offer as soon as possible. If no apartment is available in your desired dormitory, it is worth taking a look at our <a href=\"http:\/\/last-minute-accommodation\" target=\"_blank\" rel=\"noopener\"><strong>last-minute-accommodation\u00a0list<\/strong><\/a>.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-162fhlp-134c85ac7c848f8b012fb8bb4b871888'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-8' data-fake-id='#toggle-id-8' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-8' data-slide-speed=\"200\" data-title=\"How can I submit my documents?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I submit my documents?\" data-aria_expanded=\"Click to collapse: How can I submit my documents?\">How can I submit my documents?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-8' aria-labelledby='toggle-toggle-id-8' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You can send your documents by e-mail or post to the following addresses:<\/p>\n<p><strong>E-Mail<\/strong>:<\/p>\n<p><a href=\"mailto:info@stuwo.at\">info@stuwo.at<\/a><\/p>\n<p><strong>Post:<\/strong><\/p>\n<p>STUWO AG<br \/>\nCustomer service<br \/>\nStrozzigasse 6-8<br \/>\n1080 Wien<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lvxo6wcq-33e10da3c600e0a1c41c656d6a92f9f1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-9' data-fake-id='#toggle-id-9' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-9' data-slide-speed=\"200\" data-title=\"How often do I have to apply or is it a single application enough?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How often do I have to apply or is it a single application enough?\" data-aria_expanded=\"Click to collapse: How often do I have to apply or is it a single application enough?\">How often do I have to apply or is it a single application enough?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-9' aria-labelledby='toggle-toggle-id-9' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\">A single application is sufficient for us, since your data is then entered into our administration system. Please note that submitting another application will result in a re-ranking of applications and may therefore extend your waiting time. As soon as a place in your desired category becomes available at your preferred time, we will send you an offer.<\/p>\n<p style=\"text-align: left;\"><strong>Important<\/strong>: When applying for a STUWO accommodation in Vienna, you have the option of checking the box &#8220;I am also interested in other dorms&#8221; in the <a href=\"https:\/\/reservation.stuwo.at\/en\">application form<\/a>. In this case, we can also send you offers from other STUWO dormitories in Vienna if your desired dorm doesn&#8217;t have any available spaces.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-12hm55p-36d0cacd88049a6272065c871e2c7452'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-10' data-fake-id='#toggle-id-10' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-10' data-slide-speed=\"200\" data-title=\"Can I choose several student dorms in Vienna when applying?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I choose several student dorms in Vienna when applying?\" data-aria_expanded=\"Click to collapse: Can I choose several student dorms in Vienna when applying?\">Can I choose several student dorms in Vienna when applying?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-10' aria-labelledby='toggle-toggle-id-10' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\">During the <a href=\"https:\/\/reservation.stuwo.at\/en\">application process<\/a>, you have the opportunity to select your <strong>preferred STUWO dormitory<\/strong>. If you are also interested in <strong>other STUWO dorms in Vienna<\/strong>, you can check the box &#8220;I am also interested in other dorms&#8221; in the application form. In this case, we can also send you offers from other STUWO accommodations in Vienna if your desired dorm does not have any available spaces.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-11nl1el-747babb4fa52010bcc46149a298b4e58'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-11' data-fake-id='#toggle-id-11' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-11' data-slide-speed=\"200\" data-title=\"How do I know if my application and documents have been received?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How do I know if my application and documents have been received?\" data-aria_expanded=\"Click to collapse: How do I know if my application and documents have been received?\">How do I know if my application and documents have been received?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-11' aria-labelledby='toggle-toggle-id-11' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">Have you entered and confirmed your data? If your application has successfully reached our server, you will receive an automatic confirmation. Note that if you submit documents, we will not issue any further acknowledgment. If documents are still missing from the application, we will request them separately.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-zhrgx9-25f22ae18e87992d56844d00772c6375'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} \"  ><p id='toggle-toggle-id-12' data-fake-id='#toggle-id-12' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-12' data-slide-speed=\"200\" data-title=\"Who is responsible for the allocation of places?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Who is responsible for the allocation of places?\" data-aria_expanded=\"Click to collapse: Who is responsible for the allocation of places?\">Who is responsible for the allocation of places?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-12' aria-labelledby='toggle-toggle-id-12' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">Our Resident Managers carry out the assignment of the apartments. If you have any questions, you can contact them directly.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m919eagx-821a9a5536b0cc4e4f385c3e3b84ee7d'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Move in} \"  ><p id='toggle-toggle-id-13' data-fake-id='#toggle-id-13' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-13' data-slide-speed=\"200\" data-title=\"What do I have to consider when moving into a STUWO dormitory?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I have to consider when moving into a STUWO dormitory?\" data-aria_expanded=\"Click to collapse: What do I have to consider when moving into a STUWO dormitory?\">What do I have to consider when moving into a STUWO dormitory?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-13' aria-labelledby='toggle-toggle-id-13' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We are happy to welcome you to our dorms! <strong>Before moving in<\/strong>, please keep the following information in mind:<\/p>\n<ul>\n<li><strong>Arrange a move-in date<\/strong> with our resident managers ahead of time, so that we can give you <strong>your key<\/strong>.<\/li>\n<li>Complete the SEPA mandate for your existing bank account in the EU and submit it signed so that your future payments can be automatically transferred.<\/li>\n<li><strong>Note<\/strong>: If you do not have a bank account in any EU country, including EFTA, you will need to open an account in Austria and set up a SEPA mandate.<\/li>\n<\/ul>\n<p>When you get your new apartment, you should <strong>bring the following<\/strong> items:<\/p>\n<ul>\n<li>Own bed linen (bed sheets, pillowcases and blanket)<\/li>\n<li>Personal tableware and cutlery<\/li>\n<li>If you have a laptop, you can connect either via Wi-Fi or your own network cable<\/li>\n<li>Detergent (washing machines and dryers are available for a fee)<\/li>\n<\/ul>\n<p><strong>Important<\/strong>: Please note that in Austria, all persons moving into accommodation (apartment, house, room) are required to register. This registration must be completed within three days of moving in with the relevant registration authority and is done by filling out a registration form, which must also be signed by STUWO. Failure to comply with this requirement risks a fine. Please note that a fee may apply, especially for foreign nationals. You can also find more information <a href=\"https:\/\/www.oesterreich.gv.at\/en\/themen\/persoenliche_dokumente_und_bestaetigungen\/an__abmeldung_des_wohnsitzes\/Seite.1180200\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-3ad01p-4f4cb38ddae17bda5d6ce21a89ec99de'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Move in} \"  ><p id='toggle-toggle-id-14' data-fake-id='#toggle-id-14' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-14' data-slide-speed=\"200\" data-title=\"How is the introduction process when I move in?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How is the introduction process when I move in?\" data-aria_expanded=\"Click to collapse: How is the introduction process when I move in?\">How is the introduction process when I move in?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-14' aria-labelledby='toggle-toggle-id-14' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Orientation at your new STUWO dormitory will be as follows:<\/p>\n<ul>\n<li>Touring the respective dormitory<\/li>\n<li>Signing the inventory list<\/li>\n<li>Handing over of the key (by our Resident Manager)<\/li>\n<li>Completing the registration form (this requires the resident manager\u2018s signature)<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-32u2yl-9eef6108f1381e28d86cfc20d7ff0561'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Move in} {Payment} \"  ><p id='toggle-toggle-id-15' data-fake-id='#toggle-id-15' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-15' data-slide-speed=\"200\" data-title=\"What do I have to consider for the SEPA mandate?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I have to consider for the SEPA mandate?\" data-aria_expanded=\"Click to collapse: What do I have to consider for the SEPA mandate?\">What do I have to consider for the SEPA mandate?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-15' aria-labelledby='toggle-toggle-id-15' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>The Single Euro Payments Area (SEPA) was established on February 1st, 2014. As a result, you need a so-called SEPA direct debit mandate to transfer the monthly user fee which lists us, the STUWO AG, as the payee. You are requested to submit the SEPA direct debit mandate together with our contract.<\/p>\n<ul>\n<li>Are you from outside the European Union? (EU countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden , Slovenia, Slovakia, Spain, Czech Republic, Hungary, United Kingdom and Cyprus)<\/li>\n<li>Are you from outside EFTA states? (EFTA states: Iceland, Liechtenstein, Norway, Switzerland)<\/li>\n<li>Are you from outside Monaco or San Marino?<\/li>\n<li>Then you will have to open a bank account in Austria or in one of the countries listed above to process the SEPA direct debit mandate. Please submit the SEPA direct debit mandate to our resident managers no later than one week after moving in.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-f1e32e22de0e86cf505f9c7b3eb852bd'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} \"  ><p id='toggle-toggle-id-16' data-fake-id='#toggle-id-16' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-16' data-slide-speed=\"200\" data-title=\"What is the duration of the lease agreement?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What is the duration of the lease agreement?\" data-aria_expanded=\"Click to collapse: What is the duration of the lease agreement?\">What is the duration of the lease agreement?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-16' aria-labelledby='toggle-toggle-id-16' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our leases have a <strong>12-month<\/strong> duration \u2014also for winter and summer semesters. The minimum duration for Erasmus students is 1 semester. In exceptional cases, we also award guest <strong>contracts<\/strong> for a shorter period (for example, during the summer months). Contracts are also concluded when the lessees are not studying (e.g. interns) or are young professionals who have just completed their studies and do not want to commit themselves to a permanent degree.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-qr30ul-80e2009a571db3a54719bb48e5a74628'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} \"  ><p id='toggle-toggle-id-17' data-fake-id='#toggle-id-17' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-17' data-slide-speed=\"200\" data-title=\"Are the apartments rented out during the summer months?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are the apartments rented out during the summer months?\" data-aria_expanded=\"Click to collapse: Are the apartments rented out during the summer months?\">Are the apartments rented out during the summer months?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-17' aria-labelledby='toggle-toggle-id-17' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes! We offer &#8220;<strong>guest contracts<\/strong>&#8221; over the summer months.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-q6pct9-76946b901278ba4aae29f9e650e79c2e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} \"  ><p id='toggle-toggle-id-18' data-fake-id='#toggle-id-18' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-18' data-slide-speed=\"200\" data-title=\"Are the apartments rented out daily?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are the apartments rented out daily?\" data-aria_expanded=\"Click to collapse: Are the apartments rented out daily?\">Are the apartments rented out daily?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-18' aria-labelledby='toggle-toggle-id-18' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, we also rent our apartments daily. Please, note that prices will vary due to the extra effort involved.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-m9184mip-2e46f87c458402c0c639b1d6893c6671'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Additional Information} {Contract} {Deposit} {Payment} \"  ><p id='toggle-toggle-id-19' data-fake-id='#toggle-id-19' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-19' data-slide-speed=\"200\" data-title=\"How and where do I conclude my contract and make payment securely?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How and where do I conclude my contract and make payment securely?\" data-aria_expanded=\"Click to collapse: How and where do I conclude my contract and make payment securely?\">How and where do I conclude my contract and make payment securely?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-19' aria-labelledby='toggle-toggle-id-19' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Caution is always advised when it comes to contracts and money transfers.<\/p>\n<p>STUWO concludes its contracts almost <strong>exclusively through its own booking portal<\/strong> at <a href=\"https:\/\/www.stuwo.at\/en\" target=\"_blank\" rel=\"noopener\">www.stuwo.at<\/a> respectively <a href=\"https:\/\/reservation.stuwo.at\/en\">STUWO Reservation<\/a>.<\/p>\n<p>You will receive valid contracts directly from us, and payments are processed via our payment provider Global Payments at their URL 3dsecure.gpwebpay.com.<\/p>\n<p>In exceptional cases, contracts may also be concluded with <strong>Austrian intermediary institutions<\/strong>. These have different account connections.<\/p>\n<p>We currently have NO intermediary agreements with foreign institutions.<\/p>\n<p>If a company claims to be an intermediary, please contact us to be on the safe side.<\/p>\n<p><strong>IMPORTANT: DO NOT transfer money to third-party companies<\/strong> if you want to live at STUWO.<\/p>\n<p>If you are unsure, please feel free to contact us at <a href=\"mailto:office@stuwo.at\" target=\"_blank\" rel=\"noopener\">office@stuwo.at<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-336b2c5947607039d9fcc1693e10ed8b'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} {Payment} \"  ><p id='toggle-toggle-id-20' data-fake-id='#toggle-id-20' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-20' data-slide-speed=\"200\" data-title=\"Do I have to pay fees when concluding a contract?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I have to pay fees when concluding a contract?\" data-aria_expanded=\"Click to collapse: Do I have to pay fees when concluding a contract?\">Do I have to pay fees when concluding a contract?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-20' aria-labelledby='toggle-toggle-id-20' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>No, we do not charge any fees when concluding a contract. You only have to pay the deposit and the first month&#8217;s rent.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-77a11ed9dd7a2e4ab406b1cd08b64585'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Payment} {Deposit} \"  ><p id='toggle-toggle-id-21' data-fake-id='#toggle-id-21' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-21' data-slide-speed=\"200\" data-title=\"How much is the deposit?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How much is the deposit?\" data-aria_expanded=\"Click to collapse: How much is the deposit?\">How much is the deposit?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-21' aria-labelledby='toggle-toggle-id-21' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Depending on the dormitory, the deposit amount is 750 euros or at most twice the rent.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-215f877b9a90e0407e4b1775dc39fda8'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Payment} {Deposit} \"  ><p id='toggle-toggle-id-22' data-fake-id='#toggle-id-22' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-22' data-slide-speed=\"200\" data-title=\"Why do I have to pay a deposit?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Why do I have to pay a deposit?\" data-aria_expanded=\"Click to collapse: Why do I have to pay a deposit?\">Why do I have to pay a deposit?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-22' aria-labelledby='toggle-toggle-id-22' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We use those funds to cover financial claims that we might have against you. This includes, for example, unpaid rents, damages or excessive contamination.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-liip19gg-b52ae677f9a020ae3d0ed6a6ea68b6b7'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Move out} {Deposit} \"  ><p id='toggle-toggle-id-23' data-fake-id='#toggle-id-23' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-23' data-slide-speed=\"200\" data-title=\"When will I receive my deposit after moving out?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: When will I receive my deposit after moving out?\" data-aria_expanded=\"Click to collapse: When will I receive my deposit after moving out?\">When will I receive my deposit after moving out?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-23' aria-labelledby='toggle-toggle-id-23' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">You will receive the deposit minus outstanding debts (in case of damage or excessive contamination) after your departure automatically. Since final billing is only possible 56 days after the last payment of the monthly rent (the SEPA directives grant 56 days of appeal), the refund will be made at the earliest date afterwards.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mel9h9rm-cb6f525662e469fbda666c143e23a059'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} \"  ><p id='toggle-toggle-id-24' data-fake-id='#toggle-id-24' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-24' data-slide-speed=\"200\" data-title=\"How can I prolong my contract?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I prolong my contract?\" data-aria_expanded=\"Click to collapse: How can I prolong my contract?\">How can I prolong my contract?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-24' aria-labelledby='toggle-toggle-id-24' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Are you already living with us and would like to prolong your contract? Contact your Resident Manager directly and inquire about possible options. Depending on your contract term and availability, you can prolong your contract in your Members Area.<\/p>\n<p>For annual contract prolongation, please note the application deadline in spring. Your Resident Manager can provide information about the prolongation period.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-e23968c755111af9416ba32758526504'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} \"  ><p id='toggle-toggle-id-25' data-fake-id='#toggle-id-25' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-25' data-slide-speed=\"200\" data-title=\"How can I cancel my contract after moving-in?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I cancel my contract after moving-in?\" data-aria_expanded=\"Click to collapse: How can I cancel my contract after moving-in?\">How can I cancel my contract after moving-in?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-25' aria-labelledby='toggle-toggle-id-25' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We kindly ask you to notify us <strong>in writing.<\/strong> Cancellations are accepted on the last day of the month and require a three-month notice period.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-lsx2nq6s-44248fba093235dd8bdead24bfcaa083'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Contract} \"  ><p id='toggle-toggle-id-26' data-fake-id='#toggle-id-26' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-26' data-slide-speed=\"200\" data-title=\"Can I withdraw from my contract before moving-in?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I withdraw from my contract before moving-in?\" data-aria_expanded=\"Click to collapse: Can I withdraw from my contract before moving-in?\">Can I withdraw from my contract before moving-in?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-26' aria-labelledby='toggle-toggle-id-26' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p><strong>Rights of withdrawal:<\/strong><\/p>\n<p>Have you already signed your contract, but now you changed your mind and do not want to stay with us? Please inform us immediately in writing because the notice period depends on the date of your withdrawal.<\/p>\n<p><strong>Here you can find an overview of the costs that can incur in case of a withdrawal from your contract:<\/strong><\/p>\n<p>At STUWO, you have a right of free termination within 14 days after signing your contract, if you signed your contract three or more months before the start of the contract. In that case you will get payments that you already had made back.<\/p>\n<ul>\n<li>Example: You signed your contract on the 10th of May, the contract starts on the 1st of September. You can withdraw from your contract free of charge until the 24th of May. After the 24th of May, the cancellation fee is one monthly rent.<\/li>\n<\/ul>\n<p>If you withdraw from your contract earlier than the month before your contract starts, the cancellation fee is one monthly rent.<\/p>\n<ul>\n<li>Example: Your contract starts on the 1st of September. You terminate your contract on the 15th of July. The cancellation fee is one monthly rent.<\/li>\n<\/ul>\n<p>You did not pass your high school diploma (e.g., Matura or Abitur) and therefore cannot begin your studies? We are sorry for you! If you withdraw from your contract within the last month before the start of the contract and send us a written proof of your inability to start your studies, we will only charge you one monthly rent.<\/p>\n<ul>\n<li>Example: Your contract starts on the 1st of September. You withdraw from your contract on the 15th of August because you could not graduate from high school. Then we charge you only one monthly rent.<\/li>\n<\/ul>\n<p>Do you want to withdraw from your contract for other reasons within the last month before the start of your contract? Then the cancellation fee is two monthly rents.<\/p>\n<ul>\n<li>Example: Your contract starts on the 1st of September, and you withdraw from your contract on the 15th of August. Then we charge you two monthly rents.<\/li>\n<\/ul>\n<p>We refer to article 12 of the Student Dormitory Act (StHG \u2013 Studentenheimgesetz) for all terminations after the first of the month of the start of the contract. We regard the proof of not starting your studies at the correspondent place of study as a dropout of university.<\/p>\n<ul>\n<li>Example: Your contract starts on the 1st of September, and you terminate your contract on the 15th of September. Then the notice period of three months according to the terms of your contract apply. If you want to move out earlier, the cancellation fee is three rents.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-liip0fto-667ba928f6cf744b2ab0886572cffee3'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Move out} \"  ><p id='toggle-toggle-id-27' data-fake-id='#toggle-id-27' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-27' data-slide-speed=\"200\" data-title=\"What do I have to consider when moving out of the dormitory?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I have to consider when moving out of the dormitory?\" data-aria_expanded=\"Click to collapse: What do I have to consider when moving out of the dormitory?\">What do I have to consider when moving out of the dormitory?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-27' aria-labelledby='toggle-toggle-id-27' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>It&#8217;s a pity you&#8217;re leaving our dormitory. When moving out, please remember:<\/p>\n<ul>\n<li>Submit a written notice <strong>in due time<\/strong> and please note the <strong>three-month notice period<\/strong>.<\/li>\n<li>Make a moving-out <strong>appointment<\/strong> with our resident <strong>managers<\/strong>.<\/li>\n<li>If you like, submit a <strong><strong>post order.<\/strong><\/strong><\/li>\n<\/ul>\n<p class=\"Standard\"><span lang=\"DE-AT\">Moving out is possible during office hours or by appointment with the corresponding Resident Manager.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-mmlvide9-d53151108ed6ae3d517433b68a5286af'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Additional Information} \"  ><p id='toggle-toggle-id-28' data-fake-id='#toggle-id-28' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-28' data-slide-speed=\"200\" data-title=\"Do you offer barrier-free apartments as well?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you offer barrier-free apartments as well?\" data-aria_expanded=\"Click to collapse: Do you offer barrier-free apartments as well?\">Do you offer barrier-free apartments as well?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-28' aria-labelledby='toggle-toggle-id-28' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Of course, we offer barrier-free apartments. You can inquire about the currently available places directly at <a href=\"mailto:info@stuwo.at\" target=\"_blank\" rel=\"noopener\">info@stuwo.at<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-8x1t8d-5d76aa292b6ab32bca5b5b9f3e080410'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Additional Information} \"  ><p id='toggle-toggle-id-29' data-fake-id='#toggle-id-29' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-29' data-slide-speed=\"200\" data-title=\"Can I move into a dorm with my child?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I move into a dorm with my child?\" data-aria_expanded=\"Click to collapse: Can I move into a dorm with my child?\">Can I move into a dorm with my child?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-29' aria-labelledby='toggle-toggle-id-29' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">As a non-profit company, we also consider students with children. Please inquire about an apartment suitable for you and your child, including a discount!<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-83quu5-b4422174129e351d064f3b2457925365'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Additional Information} \"  ><p id='toggle-toggle-id-30' data-fake-id='#toggle-id-30' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-30' data-slide-speed=\"200\" data-title=\"Is there an age limit for applicants?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Is there an age limit for applicants?\" data-aria_expanded=\"Click to collapse: Is there an age limit for applicants?\">Is there an age limit for applicants?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-30' aria-labelledby='toggle-toggle-id-30' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">There is no age limit.<\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-6lq74d-6da668e483785a713bc0f6a95e176c41'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Application} {Additional Information} {Move in} \"  ><p id='toggle-toggle-id-31' data-fake-id='#toggle-id-31' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-31' data-slide-speed=\"200\" data-title=\"Are pets allowed in the dorms?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Are pets allowed in the dorms?\" data-aria_expanded=\"Click to collapse: Are pets allowed in the dorms?\">Are pets allowed in the dorms?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-31' aria-labelledby='toggle-toggle-id-31' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\"><span lang=\"DE-AT\">In some of our dormitories your pets are welcome &#8211; this is unique in Austria! Pets are allowed in the STUWO dormitory <a href=\"https:\/\/www.stuwo.at\/en\/dormitories\/vienna\/dueckegasse\/\" target=\"_blank\" rel=\"noopener\">D\u00fcckegasse<\/a>, <a href=\"https:\/\/www.stuwo.at\/en\/dormitories\/vienna\/donaufelder-strasse\/\" target=\"_blank\" rel=\"noopener\">Donaufelder Stra\u00dfe<\/a> and <a href=\"https:\/\/www.stuwo.at\/en\/dormitories\/graz\/smart-living\/\" target=\"_blank\" rel=\"noopener\">SmartLiving<\/a> in Graz. All other STUWO dormitories do not allow pets. <\/span><\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-26p3q5-5804ea094f31a596a03972fbb06ce4c6'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Additional Information} \"  ><p id='toggle-toggle-id-32' data-fake-id='#toggle-id-32' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-32' data-slide-speed=\"200\" data-title=\"What do I have to consider when moving in with my pet at STUWO D\u00fcckegasse, Donaufelder Stra\u00dfe and SmartLiving Graz?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What do I have to consider when moving in with my pet at STUWO D\u00fcckegasse, Donaufelder Stra\u00dfe and SmartLiving Graz?\" data-aria_expanded=\"Click to collapse: What do I have to consider when moving in with my pet at STUWO D\u00fcckegasse, Donaufelder Stra\u00dfe and SmartLiving Graz?\">What do I have to consider when moving in with my pet at STUWO D\u00fcckegasse, Donaufelder Stra\u00dfe and SmartLiving Graz?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-32' aria-labelledby='toggle-toggle-id-32' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p class=\"Standard\">All information about keeping pets in the STUWO dormitories D\u00fcckegasse, Donaufelder Stra\u00dfe and Smart Living Graz can be found here in our <a href=\"https:\/\/www.stuwo.at\/wp-content\/uploads\/2023\/05\/Haustierordnung-EN.pdf\" target=\"_blank\" rel=\"noopener\">pet regulations<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-d00d1ac702db403314686b99dd35b8e1'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Additional Information} \"  ><p id='toggle-toggle-id-33' data-fake-id='#toggle-id-33' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-33' data-slide-speed=\"200\" data-title=\"Do you offer parking space at the dormitories?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do you offer parking space at the dormitories?\" data-aria_expanded=\"Click to collapse: Do you offer parking space at the dormitories?\">Do you offer parking space at the dormitories?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-33' aria-labelledby='toggle-toggle-id-33' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>At some of our STUWO dormitories we offer low-cost car parking and underground parking. For further information, please contact our Resident Managers.<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div>\n<div  class='hr av-jry665-62cb9d716999993a36d9428ed48353fd hr-full  avia-builder-el-5  el_after_av_toggle_container  el_before_av_textblock  hr-no-shadow'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<section  class='av_textblock_section av-h1id0d-e74787fa52c6c45aea12559547b33330 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><h2 style=\"text-align: center;\">Did you find what you were looking for?<\/h2>\n<p style=\"text-align: center;\">Contact us for more information!<\/p>\n<\/div><\/section>\n<div  class='hr av-flukul-a95f83fd5e439d32d59af0afd9860f3a hr-short  avia-builder-el-7  el_after_av_textblock  el_before_av_one_half  hr-center'><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div  class='flex_column av-eerfst-4d8786f4217987bb92e02a9434bfbca3 av_one_half  avia-builder-el-8  el_after_av_hr  el_before_av_one_half  first flex_column_div  '     ><article  class='iconbox iconbox_top av-c6cf4d-72d4bbf834eded6b1900678d85796081  avia-builder-el-9  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: &lt;a href=&quot;mailto:info@stuwo.at&quot;&gt;info@stuwo.at&lt;\/a&gt;\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue805' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href=\"mailto:info@stuwo.at\">info@stuwo.at<\/a><\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<div  class='flex_column av-akol6l-ac6d00f74aa8246a53b2331e20c5126c av_one_half  avia-builder-el-10  el_after_av_one_half  el_before_av_textblock  flex_column_div  '     ><article  class='iconbox iconbox_top av-97dgv1-2ef6494162c1bdab89ec18935d9d8608  avia-builder-el-11  avia-builder-el-no-sibling  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: &lt;a href=&quot;tel:+43140493618&quot;&gt;+43 1 40493 618&lt;\/a&gt;\"><div class=\"iconbox_icon heading-color\" aria-hidden='true' data-av_icon='\ue854' data-av_iconfont='entypo-fontello'><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" ><a href=\"tel:+43140493618\">+43 1 40493 618<\/a><\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div>\n<section  class='av_textblock_section av-28oovx-9741db9bfc19a5da171bcd9b6eb076ea '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"","meta":{"footnotes":""},"class_list":["post-8151","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently asked questions: Find all the answers here! | STUWO<\/title>\n<meta name=\"description\" content=\"In our FAQ section you will find answers regarding - application, student accommodation, contract, payments and pets. Look for your question here!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.stuwo.at\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently asked questions: Find all the answers here! | STUWO\" \/>\n<meta property=\"og:description\" content=\"In our FAQ section you will find answers regarding - application, student accommodation, contract, payments and pets. 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