Frequently asked questions

Here you will find answers to the most frequently asked questions about applications, moving in and out, contracts, and other things you might be interested in.

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You can apply at any time, but remember: “The sooner, the better” Applications are non-binding. This means that you can apply even if you  have not passed your Uni entrance exam or the final exam yet.

You can apply for our STUWO dormitories if you are starting an apprenticeship that requires an entrance exam or a high school diploma. You are also welcome if you are a recent graduate starting a new job or establishing a start-up.

In exceptional cases, we also consider applications from students attending schools that lead to the Austrian Matura, such as HTL, HAK or HASCH. However, we can only do so if you will turn 18 during the current school year or have already turned 18, and if your parents provide their written consent.

There is no age limit.

Once we have received your application, we will do our best to offer you a place in one of our accommodations as quickly as possible.

As soon as a room or apartment in your preferred category and for your preferred period becomes available, you will receive an offer from us by email.

If there is no apartment available in your preferred student accommodation, it is worth checking our last-minute accommodations!

Unfortunately, it is not possible

Of course! Erasmus students are also welcome here. After all, our STUWO student homes are a melting pot of nations. Around 4.000 students from over 43 countries live in our dorms. The minimum contract duration for Erasmus students is one semester. We will also need a copy of your admission letter into the Erasmus program.

You can send your documents via Email or post to the following addresses:

EMail:

info@stuwo.at

Post:

STUWO AG
Kundenservice
Strozzigasse 6-8
1080 Wien

A single application is sufficient for us, since your data is then entered into our administration system. Please note that submitting another application will result in a re-ranking of applications and may therefore extend your waiting time. As soon as a place in your desired category becomes available at your preferred time, we will send you an offer.

Important: When applying for a STUWO accommodation in Vienna, you have the option of checking the box “I am also interested in other dorms” in the application form. In this case, we can also send you offers from other STUWO dormitories in Vienna if your desired dorm doesn’t have any available spaces.

During the application process, you have the opportunity to select your preferred STUWO dormitory. If you are also interested in other STUWO dorms in Vienna, you can check the box “I am also interested in other dorms” in the application form. In this case, we can also send you offers from other STUWO accommodations in Vienna if your desired dorm does not have any available spaces.

Have you entered and confirmed your data? If your application has successfully reached our server, you will receive an automatic confirmation. Note that if you submit additional documents, we will not send a separate confirmation of receipt due to the large volume of data we process. If any documents are still missing when we make you an offer, we will contact you to request them.

Once we have received your application, we will do our best to offer you a place in one of our accommodations as quickly as possible.

As soon as a room or apartment in your preferred category and for your preferred period becomes available, you will receive an offer from us by email.

If there is no apartment available in your preferred student accommodation, it is worth checking our last-minute accommodations!

Our Resident Managers handle the allocation of apartments. If you have any questions, you can contact them directly.

Student accommodation is usually booked for an entire academic year. Depending on if residents move out early or extend their contracts, availability may vary from month to month. Simply register under “Book now!”. As soon as a place in your preferred category and for your preferred period becomes available, you will receive an offer by email. You can easily find the remaining spots directly in our last-minute accommodation section. For inquiries regarding the current month, please contact your preferred accommodation directly.

The occupancy of the apartments depends on the respective room category. Please refer to the description of the respective category. 

  • An apartment in category A can be occupied by one person.
  • Apartments in category B can be occupied by 2 people, with each person having a separate room.
  • Apartments in category BD are shared by 3 people, each with their own room.
  • In apartments in category C, two people share one room.
  • In apartments in category D, two people share an apartment as a couple and also share a bed.

For apartments shared by multiple people who do not know each other before moving in, residents are generally assigned according to the same gender. If you would like to move into an apartment together with a specific person, for example in categories B or C, we will of course try to accommodate your request. Whether we can do so depends on availability and the current occupancy. We therefore ask for your understanding that shared accommodation with a specific person is not always possible.

For couples’ apartments in category D, you can of course decide who you move in with.

We’re delighted that you’ll be staying with us! Before moving in, please take note of the following:

Arrange a move-in appointment with the residence management of your accommodation in good time so that we can hand over your key to you. Fill out the SEPA form for your existing bank account and submit it signed so that your future payments can be processed automatically. Please note: If you do not have a bank account in an EU member state or an EFTA country, you must open an account in Austria and set up a SEPA mandate.

When moving into your new apartment, please bring the following:

  • Your own bed linen (fitted sheet, pillowcase and duvet cover)
  • Your own dishes and cutlery
  • If you have a laptop, you can connect either via Wi-Fi or by using your own network cable
  • Laundry detergent (washing machines and dryers are available for a fee)

Important: Please note that in Austria, everyone who moves into accommodation (apartment, house, room) is required to register their residence. This registration must be completed within three days of moving in with the responsible registration authority and is done by filling out a registration form (Meldezettel), which must also be signed by STUWO. Anyone who fails to comply with this requirement risks a fine. Please note that a fee may apply, particularly for foreign nationals.

You can also find more information here.

Orientation at your new STUWO dormitory will be as follows:

  • Touring the respective dormitory
  • Signing the inventory list
  • Handing over of the key (by our Resident Manager)
  • Completing the registration form (this requires the resident manager‘s signature)

Withdrawal Rights

You already signed your contract, but decided that you no longer want to live with us? Please notify us in writing as soon as possible, as different cancellation periods and costs apply depending on when you cancel.

Here is an overview of the costs that may apply if you withdraw from your contract:

At STUWO, you have a free 14-day cancellation period after signing the contract and will receive any payment you have already made back, provided that you signed your contract 3 months or more before the contract start date. Example: You signed your contract on May 10th, and the contract starts on September 1st. You can cancel free of charge until May  24th. After May 24, the cancellation fee is one month’s rent/fee.

“If you cancel your contract earlier than the month before your contract starts, the cancellation fee is one month’s rent/fee. Example: Your contract starts on September 1. You cancel on July 15. The cancellation fee is one month’s rent/fee.

Did you not pass your Matura (Austrian school-leaving exam) or Abitur and cannot begin your studies? We are sorry to hear that. If you cancel your contract within the final month before the contract starts and provide written proof that you will not be starting your studies, you will only be charged one month’s rent/fee. Example: Your contract starts on September 1. You cancel on August 15 because you did not pass your Matura. You will only be charged one month’s rent/fee.

If you cancel the contract for other reasons during the final month before the contract starts, the cancellation fee is two months’ rent/fees. Example: Your contract starts on September 1 and you cancel on August 15. You will be charged two months’ rent/fees.

For cancellations after the first day of the month in which the contract begins, we refer to the provisions of § 12 of the Studentenheimgesetz (Student Residence Act). We treat proof that you are not starting your studies at the respective study location in the same way as proof of discontinuing your studies. Example: Your contract starts on September 1 and you cancel on September 15. The cancellation period according to the contract is 3 months, or, if you want to move out earlier, you must pay three months’ rent/fees.

An earlier move-in is only possible in very rare cases, depends on availability and requires agreement with the respective residence management. In any case, please contact your residence management in good time to arrange a move-in date.

Our leases have a 12-month duration —also for winter and summer semesters. The minimum duration for Erasmus students is one semester. In exceptional cases, we also award guest contracts for a shorter period (for example, during the summer months). Contracts are also terminated when the lessees are not studying (e.g. interns) or are young professionals who have just completed their studies and do not want to commit themselves to a permanent degree.

Yes! Depending on availability, we offer short-term “guest contracts” over the summer months.

Yes, in exceptional cases and depending on availability we also rent our apartments daily. Please note that prices will vary due to the extra effort involved.

Once a room or apartment in your preferred category and for your preferred period becomes available, you will receive an offer from us by email.

If you would like to accept the offer, you can pay the deposit and the first monthly payment within 3 business days via the payment link in the email. This will reserve the room for you bindingly.

You will then receive the contract from us by email. Please return it signed as soon as possible so that your booking can be finalized.

If payment is not made within 3 business days, the offer will expire and the room or apartment may be offered to other applicants.

Existing residents can conveniently have their monthly payment collected via SEPA direct debit.

Since February 1st, 2014, the Single Euro Payments Area (SEPA) has been in effect. This means that you need a SEPA direct debit mandate to pay the monthly rent, which lists STUWO AG as the payment recipient. Please send us the SEPA direct debit mandate together with the accommodation agreement.

Are you not from an EU member state (Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia, Spain, the Czech Republic, Hungary, the United Kingdom, or Cyprus)?
Are you also not from an EFTA member state (Iceland, Liechtenstein, Norway, or Switzerland)?
Are you also not from Monaco or San Marino?

Then you must open a bank account in Austria or in one of the countries listed above in order to process the SEPA direct debit mandate. Please submit the SEPA direct debit mandate to our resident managers no later than one week after moving in!

Caution is always advised when it comes to contracts and money transfers.

STUWO concludes its contracts almost exclusively through its own booking portal at www.stuwo.at respectively STUWO Reservation.

You will receive valid contracts directly from us, and payments are processed via our payment provider Global Payments at their URL 3dsecure.gpwebpay.com.

In exceptional cases, contracts may also be concluded with Austrian intermediary institutions. These have different account connections.

We currently have NO intermediary agreements with foreign institutions.

If a company claims to be an intermediary, please contact us to be on the safe side.

IMPORTANT: DO NOT transfer money to third-party companies if you want to live at STUWO.

If you are unsure, please feel free to contact us at office@stuwo.at.

No, there are no fees when signing the contract. You only have to pay the deposit and the first monthly payment.

We use those funds to cover financial claims that we might have against you. This includes, for example, unpaid rent.

The deposit is €750 or, depending on the accommodation, up to twice the monthly rent.

We kindly ask you to notify us in writing. Cancellations are accepted on the last day of the month and require a three-month notice period.

You already live with us and would like to extend your contract? Contact your resident manager directly to find out about the available options. Depending on the contract period and availability, you can extend your contract in your Members’ Area.

For extensions of annual contracts, please note the application deadline in spring. Your resident manager can provide you with information about the exact period.

It’s a shame that you’re leaving our student accommodation. When moving out, please note the following:

Submit your written notice of termination in good time and please be aware of the three-month notice period! Arrange a move-out appointment with our resident managers!
If desired, set up a mail forwarding order with the post office.

Move-out procedure:

Inspection of your apartment with our resident managers
Signing the move-out report
Returning the keys
Deregistering your residence

Move-outs are possible during office hours or by appointment with the respective resident managers!

Move-ins and move-outs are generally carried out on weekdays during office hours. Please arrange an appointment in good time. In exceptional cases, self-check-in using a key safe is possible at some accommodations. Please check with the respective resident management in good time to find out what options are available.

You will automatically receive your deposit back after moving out, minus any outstanding charges (for damage or excessive dirt), once the SEPA objection period (56 days) has expired.

In some of our dormitories your pets are welcome – this is unique in Austria! Pets are allowed in the STUWO dormitory in Dückegasse and SmartLiving in Graz. All other STUWO dormitories do not allow pets.

All information about keeping pets in the STUWO dormitories Dückegasse, Donaufelder Straße and Smart Living Graz can be found here in our pet regulations.

The prices vary depending on the accommodation, category, and time period. On each accommodation page, you will find the prices for the respective categories and time periods.

On the Room Categories page, you will find general overviews of the main categories. Please note that the amenities may vary depending on the residence and floor plan. Further details about the rooms can be found on the respective accommodation page, in the price table, and, depending on availability, in the 360-degree view on the accommodation page or in the accommodation tour video. You can also visit our YouTube channel for more information. If you have any further questions, you are also welcome to contact the residence management.

Of course, we offer accesible apartments. You can inquire about the currently available places directly at info@stuwo.at.

The amenities vary depending on the accommodation and category. You can find this information directly on the respective accommodation page under the “Facilities” and “Information” sections, as well as in the room category descriptions and price tables.

The all-in rent at STUWO includes internet and Wi-Fi in the apartment and throughout the entire building. The exact equipment and performance may vary depending on the accommodation; please contact the respective residence management for more information.

At some of our STUWO dormitories we offer low-cost car parking and underground parking. For further information, please contact our Resident Managers.

The distance to universities, the city center, and public transportation varies depending on the STUWO accommodation. You can find this information directly on the respective accommodation page under the “Location” section.

Austria is considered a safe and liveable country. The areas surrounding our student accommodations generally also offer good and reliable infrastructure for everyday life. Nevertheless, as everywhere, we recommend taking the usual precautions.

You can find information about the location and surrounding area on the respective accommodation page under “Location”. If you have specific questions about the immediate surroundings, you can also contact the respective residence management directly any time.

Please check with the respective residence management or refer to the information provided by your accommodation for the rules regarding visitors and overnight stays.

Please let us know your roommate preferences as early as possible, ideally when you apply or directly in writing to the residence management. If your request can be accommodated depends on availability, room category, and occupancy. We will do our best to accommodate your request, but please understand that this is not always possible.

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